Refund policy

Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with Valiro.

We strive to provide quality products and a great customer experience. Please read our Return & Refund Policy carefully before making a purchase.

We accept returns within 14 days of receiving your order.

To be eligible for a return:

Items returned without prior approval may not be accepted.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photos of the product and packaging.

We will review the issue and provide a replacement or refund if approved.

The following items cannot be returned:

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Orders can only be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled.

Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Customers may be responsible for return shipping costs unless otherwise stated.

If you have any questions regarding returns or refunds, please contact us:

We are committed to resolving any issues and ensuring customer satisfaction.